Tag Archives: Communication

Harbouring hurt hijacks..

There’s plenty I don’t understand. Maybe because I am a slow learner.  I learn by doing.  I watch, I take notes (mental or otherwise) and have to put something into practice, then I remember.  Our minds filter out what we don’t need, or what we do not want to remember and may sometimes blind us to what is obvious, which brings me on to the hidden signs of communication.  Sometimes we can be so strong in our belief about something, that perhaps something has a great value to someone else, or an organisation.   The truth is, it may well do yet we get so caught up in what we believe is right, we can lose perspective and  find it hard to know when to pull out or let something go and there’s a tendency to hold on to a little, teeny weeny bit of a resentment if things don’t go the way we feel they should. [quote align=”left” color=”#999999″]Harbouring hurt hijacks our ability to move on[/quote]
Just because we think something has merit and is of value, the time may not be right. We might lose sight of the bigger pictur and then take umbrage, carrying hurt and resentment which distracts us from re-channelling useful energy to something else, where the effort will reap dividends.  So on this bright blue Dublin spring morning, my promise to myself is to find just one ‘teeny weeny’ to let go of. Enjoy your day!

 

 

 

Why is business eluding you?

Why aren’t you getting more business?

This is probably one of the most difficult questions to answer… honestly.  We all make excuses and hindsight can be a great way to justify why something didn’t happen the way we wanted it to.  Hindsight too can be valuable.  Better still is to have ‘Invaluable Insights’ and by that I mean really looking at how things could have gone better and practical ways to re-visit something.  Particularly with a client who has chosen someone else to do business with. Maybe you just weren’t speaking their language.  Maybe it wasn’t about the price.  Maybe they just didn’t trust you enough to risk their reputation with you. Is your client relationship strong enough to ask WHY?

janie-saysTrust can underpin or undermine every relationship

Want to work on getting better business?  Click for details of my next 221:121 Workshop “Building Trust, Sustainable Sales and Customer Loyalty”. 

 

25 women, 21 countries

I recently read on-line about a recent Citizenship ceromony in New Zealand, where 25 women from 21 different countires were awarded their citizenship by NZ Governor-General Sir Jerry Mateparae. [quote align=”left” color=”#999999″]Before today, New Zealand was your home, but now it is your country[/quote]
This had me thinking about the question of belonging.  Where we are from, where we live and where we feel our loyalties lie.  And if, should the need ever arise, what lengths would we go to defend our country. I am an Irish Citizen. Whenever I travel, I take great pride in talking of the country that has been my home for some 20 years now. There are many other facets that form part of my identity.  The issue of belonging raises the real question of who I really am and how different we all are…

[quote align=”left” color=”#999999″]There are no difficult people, just people who are different, with whom we have yet to learn how best to communicate[/quote]
 221-121aClick to contact Janie for more on the 221:121 Workshops

 

Asset or Liability?

With family on the other side of the world, I often read their national newspapers on line just to see what’s going on.  Quite often there are similarities in trends, research and events and it helps to get a different perspective on what are common human issues.  Take for example, a recent survey carried out by Ernst & Young on Productivity in the Workplace.  The New Zealand Herald reports (June 10th) that being treated badly in the workplace and poor communication were the biggest obstacles to increasing output.  Whilst some time was spent on social media during work hours, waiting on other people and time spent on unecessary emailing accounted for an average of one hour and nine minutes time being wasted daily. What workers want it appears to be universal.  Workers want more effective management, more motivation and more recognition.  The question is if what workers want is seemingly so simple, why is it so difficult to get it right?

when not enough is more …

At a service of thanksgiving for organ donors and recipients, I was reminded of how much I have.  A young mother whose son took his life stood before a large congregation, a family who seemed to have everything.  A family whose lives were unexpectedly changed forever. At a time when she was grieving the most, she gave the most precious gift of all, that of life to at least 8 people.  Leaving the Cathedral, you could see it was hard for people to know quite what to say as they passed ‘Donor Families’, identifiable by the camelia called ‘Donation’, each carried, given as a small token of recognition. An exchange of gentle smiles, no words needed. My strong sister is alive today because of such self-less generosity and for that I am forever grateful and value every moment that I can share with her, hard when we live on opposite sides of the world.  Technology is a poor substitute for human connection but it does help to bridge that gap.

It’s human nature to give out.  Take the top three complaints people have: lack of time, lack of money,  poor work/ life balance.  All of which we have the power to change, if we really wish.  And where circumstances do not permit significant change as quickly as we might  like, we can still affect the outcome of each and every situation through the way in which we communicate.  Through listening instead of simply hearing. Through helping others by freely sharing our knowledge. Being supportive through our own words and as importantly, being compassionate and non-judgemental, for what we see is not always the whole picture.  The mother whose child cried throughout the service probably had no-one to take the baby for her.  As an organ recipient, she needed to be there to give thanks too.

janie-saysThere’s a reason we have two ears, two eyes and one mouth…..

 

are you worth listening to?

Yadidagh, didagh, dagh…..

How many times have you sat listening to an expert yet….. been bored rigid?  Even been on the brink of nodding off? You know the speaker knows their stuff but boy, you’d wonder if they’ve ever seen themselves on video or played back a recording of their talk.  Yet, we know that Confident Communicators Inspire!  They motivate.  They fire us up and feed our insatiable appetite for learning even more.  The best leave us wanting more… every time!  Wanting more Knowledge.  More of their books.  More of them.  Which makes you realise, in the sales process, people buy because of you.  You are that special ingredient, which is why developing your own conversational style that allows your personality to come through is so important.

PRACTICE MAKES BETTER……..If people give their time, their attention, even their money, then there is a responsibility and respect that needs to be given……WINGING IT IS NOT GOOD ENOUGH ! We owe it to ourselves and to anyone who is generous enough to listen, to do the best we can.  The question is do you? 

To become a more effective speaker, consider joining us for a practical workshop
 

 

 

Men and Women !

Whilst giving a workshop recently about personality types and how best to communicate with people, I was asked about the fundamental difference between men and women, how we think and consequently act.  With so much written on the subject, who am I to comment, yet put on the spot the best explanation I could give is summed up by Rebecca West, well known novelist who said c. 1947 “Men see the world by moonlight which shows outlines of every object, but not the details”.  In contrast and at the risk of being accused of generalisation, women tend to get stuck in to the detail, the practicality of what needs to be done and in doing so, take on the supporting rather than leading role.  Therein lies a further question to ponder on, is this an automatic response from years of subconscious conditioning or personal choice?  

Comments welcome ……

Is what you write worth reading?

How you communicate says something about YOU

Write it right. Say it right.   Careless misuse of grammar, spelling mistakes all give out a message about you.  Maybe it implies you cannot spell, maybe it says you were in too much of a hurry to give due care to a written proposal.

Maybe it says you are not the right person to do business with…

Beware. Be Aware. On the web, in the mail. once written and posted it’s out there.  Immediately.  Out there and out of your control.There are techniques to ease stress and help you present better.

Make sure what you write is what you mean to say.  Ensure your message gets through, using language and content that is appropriate to the medium and audience.   What you’re communicating has to be of interest, of value.  Succinct, short and sweet, valid and valuable.  Expectaons are high and to build real customer loyalty, every business, regardless of size, needs to give more than their customers expect, better still when the customer least expects it.

Get to the Point quickly and effectively with our Kickstart Smarter Skills Workshops  to deliver a higher level of customer service and  see performance improve.

Click here to contact me to find out more.