With family on the other side of the world, I often read their national newspapers on line just to see what’s going on. Quite often there are similarities in trends, research and events and it helps to get a different perspective on what are common human issues. Take for example, a recent survey carried out by Ernst & Young on Productivity in the Workplace. The New Zealand Herald reports (June 10th) that being treated badly in the workplace and poor communication were the biggest obstacles to increasing output. Whilst some time was spent on social media during work hours, waiting on other people and time spent on unecessary emailing accounted for an average of one hour and nine minutes time being wasted daily. What workers want it appears to be universal. Workers want more effective management, more motivation and more recognition. The question is if what workers want is seemingly so simple, why is it so difficult to get it right?