photo: janie lazar

The holy trinity of business has to be good service, great products and over delivery of just about everything. But quite how do we, should we, can we go about delivering on this? Well it’s pretty easy really.  Take the other day when I was in town, having stopped at the Dublin Barista School for a coffee. A few kind words, great coffee and out of the blue, a small biscuit appeared. Unprompted. Free. Most importantly, given with a smile.  How fabulous was that.  Yes, I am a cynic too.  I know it makes good business sense.  But thank you guys.  You made my day 🙂