I know we all prefer to do business with people we like, sure why not.  But when personal bias leads to decisions which are either unfair or illogical and make work for other people, often putting personal opinions before what is best for the business, this says more about the people making these decisions than those who are directly and indirectly affected. Time to ask some tough questions…  I was with a client the other day working on plans for 2017/18. Working in tourism, their business involves a huge amount of forward planning to operating different ‘camps’ throughout the year in Ireland and overseas. When it came to set-up for 2017, the owners said they wouldn’t allow one leader to come back, even though there was unanimous agreement by everyone who worked with that leader and feedback from participants that  a great job had been done .  What advice could I give?  None.  Absolutely none, except to let it go. Every business owner ultimately makes decisions based on what they feel, it’s called being human – but to their own needs. Sometimes these decisions don’t make sense,  often creating difficult situations, stress and more work for other people. But ‘he who owns, has the final say’. Let it go, let it go..